Exchange & Complaint

Effective Date: April 17, 2026

Introduction

At IBL, we are committed to ensuring your satisfaction with every purchase. If you face any issues, we provide a simple and transparent exchange and complaint process.

Exchange Policy:

We accept exchanges under the following conditions:
  • The product must be unused, unwashed, and in original condition
  • Must include original packaging, tags, and invoice
  • Exchange request must be made within 3 days of receiving the product

Eligible Reasons for Exchange:

We accept exchanges under the following conditions:
  • Received damaged or defective product
  • Wrong product delivered
  • Size or variation mismatch (if applicable)

Non-Eligible Cases:

  • Used or damaged by the customer
  • Request made after allowed time
  • Discounted or clearance items

Complaint Policy:

If you are not satisfied, you can submit a complaint within 48 hours of delivery.
  • Product quality issues
  • Delivery delay or wrong delivery
  • Payment-related issues
  • Customer service dissatisfaction

Exchange Process:

  • Request review within 24–48 hours
  • Pickup arranged or return instructions provided
  • Replacement shipped after verification

How to Request:

  • Order ID
  • Product name
  • Description of the issue
  • Photo/video proof (if applicable)
Factory Address: Daglaganj bazar,Parbatipur, Dinajpur, Bangladesh, 5250

Exchange Process:

  • Request review within 24–48 hours
  • Pickup arranged or return instructions provided
  • Replacement shipped after verification

Refund Policy:

  • Refund provided if exchange is not possible
  • Processed via original payment method or store credit
  • Processing time: 5–7 working days

Important Note:

  • Delivery charges may apply for exchanges
  • IBL reserves the right to approve or reject requests
  • Policy may change anytime without prior notice
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